Frequently Asked Questions

What is the Diamond Search app, and how can it benefit my Shopify store?

The Diamond Search app enhances your Shopify store by providing an advanced search and filter interface for customers to find diamonds. It improves product discoverability and includes a Ring Builder tool (available in the Advanced Plan) for creating custom engagement rings, making your store more engaging and customer-friendly.

How do I install the Diamond Search app on my Shopify store?

You can install the app from the Shopify App Store by visiting this link. Additionally, we offer free manual installation by our team to ensure the app is set up perfectly for your store.

What pricing plans are available, and do you offer a trial period?

The Diamond Search app offers two pricing plans, both with a 3-day free trial:

  • Basic Plan ($99): Includes a diamond search interface for browsing and adding diamonds to the cart.
  • Advanced Plan ($199): Includes all Basic Plan features plus the Ring Builder tool for creating custom engagement rings.

What is the Ring Builder tool, and how does it work?

The Ring Builder tool is part of the Advanced Plan. It uses a pre-defined collection called "Build an Engagement Ring," where customers can select a ring design and combine it with a diamond from the Diamond Search. On the final page, customers can review the settings and complete the purchase, creating a fully customized engagement ring.

Does the Diamond Search app support Shopify theme extensions?

Yes, the app is fully compatible with Shopify theme extensions, allowing seamless integration into your store’s design for a polished and professional look.

Can I customize the collections used by the Ring Builder tool?

Yes, store owners can create or specify the collections for the Ring Builder tool. This allows flexibility in deciding which products are featured and how customers can interact with the tool.

Does the Diamond Search app affect my store's performance?

No, the Diamond Search app is optimized for Shopify stores and is designed to run smoothly without impacting your store's performance or loading times.

What happens if I need support after installing the app?

We provide comprehensive customer support to assist you with any issues or questions after installation. You can contact our support team directly from the app interface or email us at support@evosem.com.

Can customers use the Ring Builder tool on mobile devices?

Yes, the Ring Builder tool and the Diamond Search interface are fully responsive and optimized for mobile devices, ensuring a seamless experience for customers on any device.

Is the app compatible with all Shopify themes?

The Diamond Search app is designed to work with most Shopify themes. For any compatibility issues, our team can assist with adjustments during the free manual installation process.

Can customers purchase diamonds directly without using the Ring Builder tool?

Yes, customers can use the Diamond Search interface to browse and purchase diamonds independently, without needing to use the Ring Builder tool.

What happens to products outside the "Build an Engagement Ring" collection?

Products not included in the "Build an Engagement Ring" collection will not appear in the Ring Builder tool. However, these products can still be sold independently through your store.

Is the Diamond Search app suitable for high-volume stores?

Yes, the app is optimized to handle high volumes of traffic and data, making it suitable for stores with large inventories or significant customer engagement.

Does the app provide analytics or insights into customer behavior?

Currently, the app focuses on enhancing the shopping experience. However, Shopify's built-in analytics can be used to track customer interactions with products and the app’s features.